Leonhard Consultancy Ltd

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What I do

I'm here to make you better, not to become permanent. A typical engagement runs 3-6 months, with a real end date set from the start. In that time, we will:Diagnose: I work with your team to understand what normal currently looks like. By looking at work as it actually happens, we can go beyond the symptoms of dysfunction to identify what it is that's actually broken.Design: I support your team to decide what "fixed" looks like and what needs to change in order to get there. By involving those who will be impacted by these changes, we create a plan that will actually work.Implement: I don't just do it for you - I work alongside your team to make real changes and measure the impact.Embed: I empower your team to retain their new skills and capabilities, and demonstrate what continuous improvement looks like, so the changes stick long after I'm gone.

Underneath these four steps I have developed the PEARL methodology, covering five domains to assess how teams work and where the real problems live:
Purpose · Efficiency · Adaptability · Resilience · LeadershipMy methodology is industry-agnostic: it's about how teams and processes work, not the subject matter.Want to see how your team is doing? Sign up below for immediate access to my free self-assessment quiz, which will give you an idea of how your team measures against each of the PEARL domains.

By submitting this form, you'll be taken directly to the download link for the self-assessment form. Full transparency: I will follow up once to ask if it was useful, but this does not subscribe you to any marketing e-mail lists. Please see my privacy policy for details.

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About me

I'm Nadya, an operations and quality specialist who has spent her career inside health and social care teams: transforming a struggling community service, launching a premium clinical programme, and managing quality and regulatory governance in hospital settings.I am genuinely passionate about understanding how things work and how things can work better. I am not a corporate carbon copy coming in to slap a template on your team - I want the people I work with to feel seen, not processed.Outside of the office, I enjoy hosting book clubs and board games, am an amateur gardener and yarn crafter, and run the occasional ultramarathon.

© Leonhard Consultancy Ltd. All rights reserved.
Registered number: 17274966. Registered office address: Suite Ra01, 195-197 Wood Street, London, United Kingdom, E17 3NU.
Privacy Policy Terms and Conditions

PRIVACY POLICYLeonhard Consultancy LtdThis Privacy Policy explains what personal information Leonhard Consultancy Ltd collects, why we collect it, what we do with it, and what rights you have over it.It applies to visitors to our website, people who contact us, and clients and their staff during and after an engagement. It should be read alongside our Terms and Conditions, which apply to consultancy engagements.Who we areLeonhard Consultancy Ltd ("Leonhard Consultancy", "we", "us") is a company registered in England and Wales under company number 17274966, whose registered office is at Suite Ra01, 195-197 Wood Street, London, United Kingdom, E17 3NU.For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we are the data controller for the personal data described in this Policy. This means we decide why and how it is processed.You can contact us about anything in this Policy at [email protected].The information we collectIf you contact us through the website form or by email
- Your name
- Your organisation (optional)
- Your email address
- Your telephone number (optional)
- Whatever you choose to tell us in your messageIf you request our PEARL self-assessment
- Your name and email address, and your organisation and role where you give them
- A record that you requested it, and whenIf you become a client, or work for one
- Contact details for you and for the people involved in the engagement (name, role, work email, work telephone number)
- Information about how your organisation operates, gathered during the Diagnose phase — interview notes, process documentation, performance data, and similar material you provide or make available
- Correspondence and meeting notes relating to the engagement
- Billing details needed to raise and settle invoicesIf we contact you about possible work
- Your name, role, organisation, and work contact details, where you are acting in a professional capacityWhen you visit the website
- Standard technical information handled by our hosting and network providers in the course of serving the page, including your IP address and browser type. We do not use analytics, and we do not build a profile of your visit. See Cookies below.We do not knowingly collect information about children, and our services are not directed at individuals acting outside their trade or profession.Special category data. Our work is about how teams and processes operate, not about individuals' personal circumstances. We do not seek special category data (health, ethnicity, religion, and similar) or criminal offence data. Where an engagement in a health or care setting could bring us into contact with such data, we agree specific handling arrangements in the Statement of Work before the engagement begins, and work with anonymised or aggregated information wherever it will do the job.Why we use it, and our lawful basisResponding to an enquiry you send us — Consent, and/or taking steps at your request before entering into a contract
Giving you the PEARL self-assessment you asked for — Taking steps at your request before entering into a contract
Following up with you after you've requested the self-assessment, to ask whether it was useful and whether you'd like to talk — Legitimate interests: a single, relevant follow-up to someone who has asked us for something. We stop immediately on request
Delivering a consultancy engagement — the diagnosis, the design, the implementation, and the handover — Performance of a contract
Raising invoices and taking payment — Performance of a contract
Keeping accounting, tax, and company records — Legal obligation
Contacting people in their professional capacity about possible work, and following up on referrals — Legitimate interests: running and growing a small consultancy. We contact people only at their work address, only about their professional role, and stop immediately on request
Writing up anonymised case studies and general learning from past work — Legitimate interests: demonstrating what we do. Anything published is fully anonymised: no client names, no individuals, and no detail that would identify the organisationWe do not send marketing newsletters, we do not run advertising, and we do not sell or rent personal information to anyone.Who we share it withWe keep the list of third parties deliberately short. We share personal information with:Our service providers, who process it on our instructions: our website builder and form handler (Carrd, Inc.), our domain and network provider (Cloudflare, Inc.), the platform that records PEARL self-assessment requests (Brevo), our email and document provider (Microsoft), our bookkeeping software (Pandle), and our bank (Tide). Each is bound to use the information only to provide their service to us.When you submit the contact form, your message goes from our website builder straight to our own mailbox — no marketing platform, mailing list, or customer database sits in between. When you request the PEARL self-assessment, your name and email address are recorded in Brevo so we know you asked and can follow up if you'd like — you're then taken straight to the document itself, which is hosted in our Microsoft file storage.Our accountant or other professional advisers, where needed for tax, accounting, or legal purposes, and where they are bound by a duty of confidentiality.Anyone we are required to share it with by law, or in order to establish, exercise, or defend a legal claim.Client information gathered during an engagement is treated as confidential under our Terms and Conditions and is not shared outside the engagement without your agreement, except as set out above.Information held outside the UKSome of our providers are based in, or store data in, the United States — currently Carrd, Inc. (website and contact form) and Cloudflare, Inc. (domain and network). Where personal information is transferred outside the UK, we rely on the UK Extension to the EU–US Data Privacy Framework where the provider is certified under it, or otherwise on the UK International Data Transfer Agreement / Addendum to the EU Standard Contractual Clauses.Brevo stores data in the European Economic Area, which the UK recognises as offering an adequate level of protection, so no additional transfer safeguard is needed for this provider.Microsoft 365 data for our mailbox and file storage is held in the UK/EU under Microsoft's standard data residency and transfer terms.

CookiesOur website is a single brochure page. It does not set any analytics, advertising, or tracking cookies, and it does not use local storage or any third-party tracking scripts. We do not use Google Analytics or any equivalent.Our network provider, Cloudflare, may set strictly necessary cookies for security purposes — for example, to distinguish genuine visitors from automated traffic. These are required for the site to be served safely and are exempt from the consent requirements of the Privacy and Electronic Communications Regulations. They are not used to identify you or to track you across other websites.You can block or delete cookies through your browser settings at any time. If we ever add analytics or any other non-essential cookie to the site, we will update this Policy and ask for your consent before setting it.How long we keep itEnquiries that don't lead to work — 12 months from the last contact, then deletedSelf-assessment requests that don't lead to work — 12 months from the request, then deletedClient engagement records (notes, deliverables, correspondence) — 6 years from the end of the engagement, in line with the limitation period for contract claimsInvoices and financial records — 6 years from the end of the accounting period they relate to (HMRC requirement)Business contact and outreach records — 2 years from the last contact, or until you ask us to stop — records of opt-out requests are kept indefinitely so we don't contact you again by mistakeWhere we no longer need information, we delete it or anonymise it. Deleted material may persist briefly in routine backups before being overwritten.Keeping it secureWe use access-controlled, password-protected accounts with multi-factor authentication for the systems that hold client information, and reputable providers for email, storage, and banking. Client material is kept only in those systems, not on personal accounts.No system is perfectly secure, but if a breach affecting your personal information occurs we will assess it promptly and notify you and the Information Commissioner's Office where the law requires it.Your rightsUnder the UK GDPR you have the right to:
- Access a copy of the personal information we hold about you
- Correct it if it's inaccurate or incomplete
- Erase it, where we have no continuing reason to hold it
- Restrict how we use it, in certain circumstances
- Object to our use of it where we rely on legitimate interests
- Portability — receive certain information in a machine-readable format, or have it sent to another controller
- Withdraw consent at any time, where consent is the basis we rely on. This doesn't affect anything we did lawfully before you withdrew itTo exercise any of these, email [email protected]. We'll respond within one month. There's no charge unless a request is manifestly unfounded or excessive.If you're unhappy with how we've handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office — ico.org.uk — or by calling 0303 123 1113.Links to other sitesOur website may link to other organisations' websites. We're not responsible for their content or their privacy practices, and this Policy doesn't cover them.Changes to this PolicyWe may update this Policy from time to time. The current version is always the one published at leonhardconsultancy.co.uk, and the date below tells you when it last changed. If we make a material change — a new purpose, a new lawful basis, a new category of recipient — we'll say so clearly at the top of the page.Last updated: 9 August 2026

TERMS AND CONDITIONSLeonhard Consultancy LtdApplicationThese Terms and Conditions apply to the provision of consultancy services (the "Services") by Leonhard Consultancy Ltd, a company registered in England and Wales under company number 17274966, whose registered office is at Suite Ra01, 195-197 Wood Street, London, United Kingdom, E17 3NU, with email address [email protected] (the "Consultant", "we", "us") to the client named in the applicable Engagement Letter and Statement of Work ("SOW") (the "Client", "you").These Terms and Conditions, together with the applicable SOW, form the entire agreement between the Consultant and the Client for a given engagement (the "Agreement"). Where the SOW and these Terms conflict, the SOW governs scope, timeline, and fees; these Terms govern everything else.These Terms are intended for engagements with businesses and organisations, not individual consumers acting outside their trade or business. If the Client is contracting as an individual consumer, please tell us before signing so alternative terms can be provided.Definitions- Confidential Information — has the meaning given in Confidentiality below.
- Deliverables — any reports, plans, trackers, or other materials produced specifically for the Client under an SOW.
- Engagement — the period of Services delivered under a single SOW.
- Fees — the amounts payable by the Client for the Services, as set out in the SOW.
- Methodology — the Consultant's general frameworks, tools, and know-how (including the PEARL method), developed independently of any single engagement.
- SOW — a Statement of Work agreed and signed by both parties, setting out the scope, timeline, and Fees for a specific engagement.ServicesThe Services are as described in the applicable SOW. Any diagnosis, plan, or recommendation is based on the information the Client provides and the access the Client makes available during the engagement; its usefulness depends on that information being accurate and complete.The Consultant will perform the Services with reasonable skill and care.Client responsibilitiesThe Client shall:
- provide the Consultant with the information, documents, and system/team access reasonably required to perform the Services;
- make available a named contact or sponsor with authority to make decisions about the engagement;
- ensure staff involved in the engagement are given reasonable time to participate, particularly during the Implement and Embed phases;
- inform the Consultant promptly of anything that may affect the scope, timeline, or safe delivery of the Services.Delay or failure by the Client to meet these responsibilities may affect the timeline or outcome of the engagement and does not constitute a failure by the Consultant to perform the Services.Fees and paymentFees are as set out in the applicable SOW, calculated on a daily-rate basis unless otherwise agreed. Fees exclude VAT — Leonhard Consultancy Ltd is not currently VAT-registered.Invoices are payable within the period stated in the SOW (typically 14–30 days of the invoice date). Late payment may incur statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.Any quotation or estimate of Fees is valid for a maximum of 30 days from its date unless expressly withdrawn earlier.Follow-on work and scopeEach engagement is defined-scope with a fixed end date, as set out in its SOW. This Agreement does not create an ongoing, retained, or employment-shaped relationship between the parties. Any work beyond the scope of a signed SOW — including an extension, renewal, or new phase of work — requires a new, separately agreed and priced SOW.Intellectual propertyDeliverables produced specifically for the Client under an SOW belong to the Client on full payment of the Fees for that engagement.The Consultant retains ownership of the Methodology and may reuse it, and any general learnings from the engagement, in anonymised form (with no Client-identifying detail) in future work, case studies, or marketing.ConfidentialityBoth parties shall keep confidential any non-public information received from the other in connection with an engagement ("Confidential Information"), and shall not disclose it to third parties except:
- as required by law or a regulator;
- to professional advisers bound by a duty of confidentiality;
- with the other party's prior written consent.This obligation survives termination of this Agreement. It does not apply to information that is already public, already known to the receiving party without breach of this obligation, or independently developed.Data protectionWhere the Consultant processes personal data belonging to the Client's staff or service users in the course of an engagement, both parties shall comply with the UK GDPR and the Data Protection Act 2018. The Consultant will use such data only for the purposes of delivering the Services, will not retain it beyond what's necessary to complete the engagement and meet legal obligations (e.g. accounting records), and will not share it with third parties except as required to deliver the Services or by law.Liability and indemnitiesNothing in this Agreement excludes or limits liability for: (a) fraud or fraudulent misrepresentation; (b) death or personal injury caused by negligence; or (c) anything that cannot be excluded or limited under English law.Subject to the above, the Consultant's total liability to the Client under an Agreement, whether in contract, tort, or otherwise, is capped at the greater of £1,000,000 or the total Fees paid under the relevant SOW, matching the Consultant's professional indemnity insurance cover (see Insurance below).The Consultant is not liable for indirect or consequential loss, including loss of profit, revenue, or business opportunity.The Client shall indemnify the Consultant against losses, claims, and costs arising from the Client's breach of this Agreement or the Client's provision of inaccurate or incomplete information relied on by the Consultant in performing the Services.InsuranceThe Consultant will hold professional indemnity insurance of at least £1,000,000, including at least £100,000 of legal expenses cover, before any SOW is signed with a Client, and will maintain it for the duration of any live engagement. Cover details are not shared as a matter of course but can be confirmed on reasonable request.Termination and suspensionEither party may terminate an engagement on 30 days' written notice.Either party may terminate immediately on written notice if the other commits a material breach of this Agreement that is not remedied within 14 days of written notice, or becomes subject to insolvency proceedings.On termination, the Client pays for Services performed up to the date of termination. Confidentiality and intellectual property provisions survive termination.GeneralGoverning law and jurisdiction. This Agreement is governed by English law; the courts of England and Wales have exclusive jurisdiction.Variation. Any variation to this Agreement, or to a signed SOW, must be agreed in writing by both parties.No waiver. Failure to enforce any provision is not a waiver of the right to enforce it later.Severability. If any provision is found unenforceable, the remainder of this Agreement remains in force.Assignment. Neither party may assign this Agreement without the other's prior written consent.Notices. Notices under this Agreement should be sent to the Consultant at [email protected] and to the Client at the address given in the SOW.Last updated: 9 August 2026